Our Commitment
At Violatype, we strive to ensure your complete satisfaction with every digital product you purchase. Since all our products are digital and non-returnable, we’re dedicated to helping you successfully implement your purchase.
30-Day Money-Back Guarantee
We stand firmly behind our products with a 30-day money-back guarantee. You may request a full refund if:
- The product is incompatible with your system
- The downloaded file is corrupted or damaged
- The product fails to download properly
Resolution Process
As part of our refund policy, we require reasonable time to resolve any technical issues. Most problems are fixed within 7 business days. If we cannot resolve your issue within this period, we’ll process a full refund immediately.
Non-Refundable Situations
For fairness to all customers, we cannot issue refunds in these circumstances:
- Change of mind or no longer needing the product
- Finding an alternative product you prefer
- Lack of technical expertise to use the product
- Not having the required software (as specified in the product description)
- Accidental purchases where our system shows the product was downloaded
- Subjective quality dissatisfaction
- Charges for expired free promotions
- Download issues caused by slow/unstable internet connections
- Unverified technical claims without proper evidence
- Purchases made more than 30 days ago
We appreciate your understanding of these policies. For any questions, our support team is always ready to assist you.